Data Analyst on Heredia Province
BCD Travel Corporate
Ulloa, Heredia, Costa Rica
hace 1 día
source : Fidanto

Job Summary Global CDS GCDS encompasses all products and services that deal with the aggregation analysis and delivery of data for our customers This role is responsible for the support of account management regarding all aspects of data reporting and analysis The Analyst will provide internal and external reporting support and data analysis of customers and account management Responsible for understanding customer needs and providing consultative solutions Ensures all customer requests are tracked and reported Responsible for tracking all client deliverables and overseeing the accuracy and timeliness Escalates client impacting issues to management Collaborates with peer groups to implement best practices in reporting and analysis Job Specific Essential Duties amp Responsibilities Where applicable Client Trending Benchmarking trending data mining and data analytics review client data for trends and areas important to client or industry changes proactively communicate findings with account management team Analytics Analyze customer travel patterns and make recommendations to account management for cost savings and productivity enhancements Consultative Provide consultative input and delivery of strategic business reviews which may include presentation and or delivery as scheduled per account management and client needs KPI SLA Development Assists account manager in developing implementing and delivery of KPI s and SLA s as agreed in the sales process while ensuring proper framework is in place to deliver future consistent data Works with global implementation and account management teams to ensure accurate and timely set up and implementation of global MI Training Organizes provides or participates in global account management training as needed or required Communication Gather and disseminate to GAM s relevant market country specific intelligence ensuring best in class service delivery to BCD Travel clients resulting Education Knowledge Experience Under graduate degree in a related field with three 3 years of relevant experience Must be flexible able to multi task and manage workflow across different time zones Minimum three 3 years of travel industry experience Proven flexibility and adaptability in effectively driving results and Developing implementing process strategies in an environment of changing priorities Experience with account planning Execution and strong decision making Problem solving skills Strong collaborating and influencing skills Ability to work with complex global initiatives

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