Primary Objective of Position :
Manage high value and strategic accounts from AR perspective to ensure cash to the organization. Contact’s customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine, but which also require assertiveness, alignment with commercial payment negotiations by managing booking terms and shipping needs.
Major Duties / Responsibilities :
Maintain the past due balance of high value / strategic accounts with less than 30%.
Uses multiple systems for tracking, information gathering, researching, and entering documentation of communication with customer.
Answer’s inquiries and resolves routine issues for non-payment of invoices and clean unapplied cash balances.
Requires broad knowledge of company, products and / or services, quote to cash process, internal policies, and regulations.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handling various customer accounts and scenarios to negotiate payments for strategic accounts.
Research disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts and manage internal commercial and operational communications.
Owner of the local business partners and distributors, including the in the credit management, shipping releases and accounts receivables control.
Active participation in the financial-commercial milestones for booking purposes and activating needed approvals to ensure effective cash collections.
Manage more than one sales office at the time.
Minimum Education / Knowledge Required :
Degree preferred in Accounting, Business Management or Finance.
Good written and oral English communication skills (must B2).
Proficient in MS Office applications - Excel (high level)
Practical knowledge of Oracle e-Business Suite and GetPaid.
Minimum Experience Required : At least 5-year experience in Account Receivables or Quote to cash process.