CTC Analyst III
Escazú, San José, Costa Rica
hace 4 días

Primary Objective of Position :

Manage high value and strategic accounts from AR perspective to ensure cash to the organization. Contact’s customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine, but which also require assertiveness, alignment with commercial payment negotiations by managing booking terms and shipping needs.

Major Duties / Responsibilities :

  • Maintain the past due balance of high value / strategic accounts with less than 30%.
  • Uses multiple systems for tracking, information gathering, researching, and entering documentation of communication with customer.
  • Answer’s inquiries and resolves routine issues for non-payment of invoices and clean unapplied cash balances.
  • Requires broad knowledge of company, products and / or services, quote to cash process, internal policies, and regulations.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Exercises limited independent judgment and discretion in handling various customer accounts and scenarios to negotiate payments for strategic accounts.
  • Research disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
  • Sends routine follow-up communication to customers.
  • Recommends accounts that need escalated collection efforts and manage internal commercial and operational communications.
  • Owner of the local business partners and distributors, including the in the credit management, shipping releases and accounts receivables control.
  • Active participation in the financial-commercial milestones for booking purposes and activating needed approvals to ensure effective cash collections.
  • Manage more than one sales office at the time.
  • Minimum Education / Knowledge Required :

  • Degree preferred in Accounting, Business Management or Finance.
  • Good written and oral English communication skills (must B2).
  • Proficient in MS Office applications - Excel (high level)
  • Practical knowledge of Oracle e-Business Suite and GetPaid.
  • Minimum Experience Required : At least 5-year experience in Account Receivables or Quote to cash process.

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