Senior Business Systems Administrator
San Rafael,Costa Rica,
hace 1 día
  • Job facts
  • As the Senior Business Systems Administrator GRACE you will be based in San José, Costa Rica. You will be working at Roche Services Americas, which is part of the Global Shared Services network, providing Informatics, Finance and Procurement services to the Americas Region.

    In this role you will be reporting to P2P Manager .

    The Senior Business Systems Administrator GRACE is responsible for providing global business application support and second level user support for contract systems.

    This person will be expected to work on more complex system issues and use knowledge of business processes, systems, and best practices to optimize system experience for users.

    This person will be the subject matter expert on the functionality of various Contract Management Systems (SAP CLM). This person is responsible for providing business support for the global contracting teams.

    The Senior Business Systems Administrator GRACE will be required to develop a deep understanding of the contract records management process, contracting process, SAP systems, and eSignature tools to enable business processes.

    This person will work closely with IT to translate business requirements into system functionality.

    Duties and Responsibilities Description & Approximate % of Time

    Provide 2nd Level system support to customers including Troubleshooting, Training, and or Documenting bugs or desired enhancement requests - 55%

    Support system selection, improvement projects, and system design in collaboration with Business and IT - 20%

    Load records / contracts and data updates and manage system templates. Prepare regular and adhoc contracts metrtics and KPI reporting- 15%

    Collaborates with Business Process Managers, Procurement Project teams and with Legal to establish best practices and explore improvement initiatives.

    Uses knowledge of business processes, systems, and best practices to optimize system experience for users - 5%

    Supports program for training new users on systems by developing and maintaining training materials. Provide training as needed - 5%

    Required :

  • Bachelor’s Degree or equivalent in Computer Science, Business, Procurement or related discipline required, or equivalent combination of education and experience. J.D is a plus.
  • Minimum 8+ years of work experience, preferably in the biotech or pharmaceutical industry
  • Minimum 5+ years of experience providing system support.
  • Extensive understanding of systems, systems management terminology, methodologies, tools and databases.
  • Knowledge of relational databases required, with experience managing large datasets and maintaining data integrity.
  • Understanding of contracting process and concepts
  • Independently able to troubleshoot difficult problems, define requirements, and make decisions of complex scope.
  • Strong analytical abilities including ability to link systems logic to business processes.
  • Proactive in problem solving, able to foresee interdependencies of system changes on process and vice versa.
  • Strong customer focus mentality, drive to ensure system users are successful.
  • Strong organizational skills, able to manage multiple, complex tasks / projects and priorities efficiently.
  • Strong written and verbal communication skills. Ability to communicate clearly with technical and non-technical audiences in global environment
  • Excellent attention to detailed required
  • Collaborative team player with demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization
  • Desired :

  • Experience with SQL is a plus
  • Knowledgeable about contract management systems and eSignature tools
  • SAP CLM experience preferred.
  • The desired start date would be as soon as possible.

  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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