As the Senior Business Systems Administrator GRACE you will be based in San José, Costa Rica. You will be working at Roche Services Americas, which is part of the Global Shared Services network, providing Informatics, Finance and Procurement services to the Americas Region.
In this role you will be reporting to P2P Manager .
The Senior Business Systems Administrator GRACE is responsible for providing global business application support and second level user support for contract systems.
This person will be expected to work on more complex system issues and use knowledge of business processes, systems, and best practices to optimize system experience for users.
This person will be the subject matter expert on the functionality of various Contract Management Systems (SAP CLM). This person is responsible for providing business support for the global contracting teams.
The Senior Business Systems Administrator GRACE will be required to develop a deep understanding of the contract records management process, contracting process, SAP systems, and eSignature tools to enable business processes.
This person will work closely with IT to translate business requirements into system functionality.
Duties and Responsibilities Description & Approximate % of Time
Provide 2nd Level system support to customers including Troubleshooting, Training, and or Documenting bugs or desired enhancement requests - 55%
Support system selection, improvement projects, and system design in collaboration with Business and IT - 20%
Load records / contracts and data updates and manage system templates. Prepare regular and adhoc contracts metrtics and KPI reporting- 15%
Collaborates with Business Process Managers, Procurement Project teams and with Legal to establish best practices and explore improvement initiatives.
Uses knowledge of business processes, systems, and best practices to optimize system experience for users - 5%
Supports program for training new users on systems by developing and maintaining training materials. Provide training as needed - 5%
The desired start date would be as soon as possible.
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