Global Service Center Senior Engineer
Green House Data
Costa Rica
hace 2 días


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Deploy, manage, test, upgrade, and integrate Windows components and services, such as AD, DNS, SQL, etc. Experience with workload migrations to Hyperscale and VMware environments


Experience with VDI, including design, implementation, and maintenance a plus. VMware management, troubleshooting, experience with vCloud a plus.

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  • Linux administration to include deploy, manage, upgrade, and troubleshoot Iterate and enhance automation suite to provide higher levels of visibility, automated response, and system intelligence to clients.

    Cover Letter

    Consult with clients on problem areas, be that configuration, performance, security, etc. Ensure customer uptime by managing backup, recovery solutions.

    Handle escalations from the service delivery team for a variety of client issues.


    Continuously train and educate engineering staff to improve our ability to rapidly respond to client needs. Consult with the client services, sales team and internal team on evolving client requirements based on changes in the telemetry of their environment.

    Date Available

    Consult with the product team on enhancements to products and services based on intimate familiarity with client environments.

    Communicates effectively with an internal team with regards to events and changes transpiring at client sites. Participate in on-

    Desired Pay

    Website, Blog, or Portfolio

    Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Communicate escalated issues to the department head as necessary.

    LinkedIn Profile URL

  • Responsible for entering time in our ticketing system daily prior to end of a work day.
  • Responsible for entering time in our ticketing system daily prior to Review IT publications and online materials to remain up-

    to-date with current and future technologies emerging in the industry.

    Why do you want to work for Green House Data?

    BS in Computer Information Systems, Computer Science, and Engineering or 7+ years of experience working and supporting IT environment

    Tell us about your IT background.

    Knowledge of Iaas, Baas, Public Cloud, and Paas. Experience with DR technologies using Zerto a plus. Comfortable being part of a high-

    performance team and working hard to overcome big challenges on tight timelines while maintaining a work-life balance. Enjoys a transparent, high-

    communication environment. Experience with virtualization and cloud technologies (VMware and Azure in particular). Understanding of Microsoft Azure architecture.


    Experience in SCCM and SCOM highly desired. Have a Microsoft MCSA, MCAAA, MCSE or VCP certification or be able to achieve 6-

    months after hire. AWS architecture and design understanding preferred.


    Experience with storage systems and managing SAN fabric. Network experience and troubleshooting skills with Switches, Routers, Firewalls and a good understanding of OSPF, VLAN, NAT, VPN, NSX, UTM Security.

    Veteran Status

    Organizational and project management skills. Working knowledge of O365 and SharePoint.


  • Experience with VoIP Administration. Key understanding of monitoring systems. Scripting abilities and techniques examples including but not limited too;
  • batch, PowerShell, and bash.

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