Web Analyst
San Jose State University
San José
hace 15 horas

Location : San José

Categories : Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Reporting to the Dean of the College of Professional and Global Education and receiving work lead direction from the Associate Director of Data and Digital Services, the Web Analyst works with the Webmaster in the development and maintenance of websites and for the College of Professional and Global Education (CP&GE) to support its recruitment and outreach programs.

This position works on day-to-day web related tasks, as well as long-range projects. The Web Analyst is responsible for the update and maintenance of the CPGE websites and the creation of html templates for CPGE’s Customer Relationship Management (CRM) or other marketing related database systems.

This position assists with the web applications utilized on the CPGE websites.

Key Responsibilities

  • Helps create web forms and documents for websites
  • Tracks and manages CPGE content owners’ access to websites
  • Provides training for staff on web programs and applications
  • Creates and generates web analytic reports and metrics
  • Tests and reviews websites for accuracy and broken links
  • Develops and maintains templates for forms, email communications, letters, etc.
  • Ensures that SJSU and CPGE web design styles are followed
  • Coordinates surveys as directed
  • Provides technical support to end users, diagnosing and resolving web related problems
  • Develops end user training material and provides training for key users with varying skill levels
  • Knowledge, Skills & Abilities

  • Knowledge of responsive mobile first design
  • Working knowledge of Google Analytics
  • Skilled in front-end code development, specifically HTML, CSS, and JavaScript
  • Knowledge and understanding of copyright policy and design terminology and policies for using stock photos, royalty free images
  • Ability to communicate technical concepts in plain language and collaborate with staff whose expertise lies in other areas
  • Strong organizational, problem-solving, time management, fine attention to detail, and analytical skills
  • Required Qualifications

  • Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
  • Three years of experience supporting information systems and technology
  • Preferred Qualifications

  • Bachelor's degree in web design multimedia, information systems, educational technology, communications, or related fields
  • Working experience with HTML and CSS
  • Experience with Google Analytics / Tag Manager
  • Experience creating html email and working with mass mailing services such as Constant Contact or Pardot
  • Experience using Adobe Creative Suite, and graphic skills
  • Experience with modern social media, digital advertising tactics and strategies
  • Excellent customer service skills. Customer Service experience
  • Excellent written communication skills (Based on application materials)
  • Experience working with Customer Relationship Management systems (such as Salesforce) and software is a plus
  • Compensation

    Classification : Information Technology Consultant - Career

    Anticipated Hiring Range : $4,907 / month - $5,725 / month

    Salary Range : $4,372 / month - $10,792 / month

    San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

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