Associate IT Helpdesk Technician
Calix
San Jose
hace 6 horas

This is a on-site position based in San Jose, California.

The Associate IT Helpdesk Technician provides day-to-day technical support to employees for network infrastructure, internal systems, and various hardware.

Responsibilities and Duties :

  • Complete on-boarding and off-boarding of employees and contingent workers.Follow documented processes for standard new hires and departures
  • Ticketing systemManage Help Desk ticket queueRespond to assigned Help Desk ticketsAssign tickets to appropriate teamResolve standard application assistance requestsComplete initial troubleshooting of user settings and environment before escalating to Level 2 Helpdesk Technician.
  • End user computing devicesUse Calix management tools to deploy and manage end user devices that align and adhere to Calix security baselinesTrack and manage inventory for end user devices
  • DocumentationUser Guides / Tip Sheets
  • User Accounts, Security Groups and Distribution ListsAccount creationAccount lockoutPassword resetAdd to default security groupsProcess add / change / delete requests based on Calix process.
  • Qualifications :

  • Experience in Customer Service
  • Excellent oral & written communication skills
  • Strong interpersonal skill
  • Strong organization skills
  • Ability to evaluate and prioritize tasks in an evolving environment
  • Ability to work independently
  • Familiarity with business process and policies
  • Good troubleshooting skills
  • Education

  • Minimum 2-year degree or similar technical training
  • Knowledge of the following concepts and technologies

  • End User Support
  • Microsoft Office applications
  • Windows, MAC, iOS, and Android operating systems
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación