Associate IT Helpdesk Technician
San Jose
hace 3 días

This is a on-site position based in San Jose, California.

The Associate IT Helpdesk Technician provides day-to-day technical support to employees for network infrastructure, internal systems, and various hardware.

Responsibilities and Duties :

  • Complete on-boarding and off-boarding of employees and contingent workers.Follow documented processes for standard new hires and departures
  • Ticketing systemManage Help Desk ticket queueRespond to assigned Help Desk ticketsAssign tickets to appropriate teamResolve standard application assistance requestsComplete initial troubleshooting of user settings and environment before escalating to Level 2 Helpdesk Technician.
  • End user computing devicesUse Calix management tools to deploy and manage end user devices that align and adhere to Calix security baselinesTrack and manage inventory for end user devices
  • DocumentationUser Guides / Tip Sheets
  • User Accounts, Security Groups and Distribution ListsAccount creationAccount lockoutPassword resetAdd to default security groupsProcess add / change / delete requests based on Calix process.
  • Qualifications :

  • Experience in Customer Service
  • Excellent oral & written communication skills
  • Strong interpersonal skill
  • Strong organization skills
  • Ability to evaluate and prioritize tasks in an evolving environment
  • Ability to work independently
  • Familiarity with business process and policies
  • Good troubleshooting skills
  • Education

  • Minimum 2-year degree or similar technical training
  • Knowledge of the following concepts and technologies

  • End User Support
  • Microsoft Office applications
  • Windows, MAC, iOS, and Android operating systems
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