This is a on-site position based in San Jose, California.
The Associate IT Helpdesk Technician provides day-to-day technical support to employees for network infrastructure, internal systems, and various hardware.
Responsibilities and Duties :
Complete on-boarding and off-boarding of employees and contingent workers.Follow documented processes for standard new hires and departures
Ticketing systemManage Help Desk ticket queueRespond to assigned Help Desk ticketsAssign tickets to appropriate teamResolve standard application assistance requestsComplete initial troubleshooting of user settings and environment before escalating to Level 2 Helpdesk Technician.
End user computing devicesUse Calix management tools to deploy and manage end user devices that align and adhere to Calix security baselinesTrack and manage inventory for end user devices
DocumentationUser Guides / Tip Sheets
User Accounts, Security Groups and Distribution ListsAccount creationAccount lockoutPassword resetAdd to default security groupsProcess add / change / delete requests based on Calix process.
Experience in Customer Service
Excellent oral & written communication skills
Strong interpersonal skill
Strong organization skills
Ability to evaluate and prioritize tasks in an evolving environment
Ability to work independently
Familiarity with business process and policies
Good troubleshooting skills
Minimum 2-year degree or similar technical training
Knowledge of the following concepts and technologies
End User Support
Microsoft Office applications
Windows, MAC, iOS, and Android operating systems