Sr. Support Engineer, Enterprise Applications (ERP/CRM)
Akamai Technologies
San Jose, Costa Rica
hace 11 días

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Aboutthe Job

Asa Senior Systems Support Engineer, you will work in a global environment andapply skills in application administration, deployment, and productionconfiguration.

You will own the responsibilities of administration for a numberof Enterprise Applications end to end, and for application monitoring andIncident management.

Responsibilities

  • Administer Enterprise Applications like CRM on an on-going basis. DeployEnterprise Applications in production and configure them.
  • Understand thevarious business processes around the Enterprise Applications to deliver value.Be adaptive. Be productive quickly in a new and fast paced environment.

    Learnnew processes and multiple technologies. Roll up your sleeves and do whatneeds to be done.

  • The team responds to incidents, but more importantly gathers and analyzes datato root out errors, discern trends and prevent incidents through pro-
  • activeanalysis and monitoring. The team is responsible for identifying and findingroot cause for issues occurring across Enterprise Applications.

  • Work closely with Engineering teams, specifically with development teams &Business Analyst that design and deploy all deliverables across EnterpriseApplications and provide post go-
  • live application support.

  • Is a go-getter with ability to identify, analyze and debug issues. Provideshort term as well as long term solutions to issue, especially customerescalations.
  • Aboutthe Team

    Onekey ingredient to Akamai's success has been an exceptional level of customerservice and customization throughout a customer's life cycle -

    initial contacts,pre-sales consultation, contracting and integration, upgrades, event support,and strategic consultation.

    Also, Akamai is a successful business becauseit is an efficient business. Supporting Akamai's people in deliveringthis service and efficiency level requires a diverse array of enterpriseapplications.

    The team responsible for these applications is a globallydistributed, with staff in Bangalore, India, Cambridge, MA and San Jose, CostaRica.

    The team works on automating the workflows for various departmentsin the enterprise. By creating a common framework of enterprise applications,the team has a first order impact on Akamai's continued growth while savingmillions of dollars.

    Required Education and Experience

  • Minimum 8 years of relevant experience and a Bachelor's Degree in Engineering, Computer Science, Systems Management, another related field or its equivalent.
  • Required Skills

  • Minimum 2 years of experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP / CRM / enterprise-class systems.
  • Minimum 2 years of experience and working knowledge of deployment methodologies like Jenkins, Perl script and Shell Scripting.
  • Minimum 2 years of experience and proficiency in Unix, Linux, and / or Windows.
  • Minimum 2 years of experience with any combination of the following : Oracle E-Business, Oracle Business Intelligence, Informatica, Hyperion Essbase, and / or Integration tools like Mulesoft & CastItron.
  • Desired Skills

  • The ability to drive issues to resolution.
  • Strong communication skills, ability to work closely with other members of the team.
  • Strong understanding of RDBMS concept and SQL, preferably in Oracle.
  • Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here.

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