Account Manager
Experian Information Solutions, Inc
Heredia, Heredia, Costa Rica
hace 6 días

Job Summary / Duties :

The Community Account Manager is responsible for cultivating positive, long-term client relationships with a high number of our Community (small healthcare facilities and health system) clients focusing on client satisfaction and retention.

The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers

Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption

Proactively monitor, measure, and manage account satisfaction

Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations

Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment

Facilitate client questions regarding invoices

Ensure timely and successful transition of approved customer / product transitions from Implementation to Account Management.

Education & Experience :

2+years’ experience with Experian products and services preferred.

2+years’ experience working with the US healthcare industry preferred.

2+years’ experience managing and cultivating customer relationships

  • Equivalent combination of education and experience maybe considered.
  • Special Skills andKnowledge :

    Strongcommunication skills with operational stakeholders (written and verbal)

    Abilityto articulate our product value proposition

    Excellenttime management and organizational skills

    Effectivelypartners and collaborates with internal teams

    Workingknowledge of PC-based Internet and Windows applications, HL7 interface, webcapture and scripting technology

    Proficiencyin Salesforce

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