Job Summary / Duties :
The Community Account Manager is responsible for cultivating positive, long-term client relationships with a high number of our Community (small healthcare facilities and health system) clients focusing on client satisfaction and retention.
The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.
Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers
Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption
Proactively monitor, measure, and manage account satisfaction
Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment
Facilitate client questions regarding invoices
Ensure timely and successful transition of approved customer / product transitions from Implementation to Account Management.
Education & Experience :
2+years’ experience with Experian products and services preferred.
2+years’ experience working with the US healthcare industry preferred.
2+years’ experience managing and cultivating customer relationships
Special Skills andKnowledge :
Strongcommunication skills with operational stakeholders (written and verbal)
Abilityto articulate our product value proposition
Excellenttime management and organizational skills
Effectivelypartners and collaborates with internal teams
Workingknowledge of PC-based Internet and Windows applications, HL7 interface, webcapture and scripting technology