NOC is a centralized location from which one or more telecom networks are keenly observed, administered, and maintained by administrators.
The primary role of administrators is to ensure the optimization of network operations on various mediums. NOCs also oversee performance issues and power failures which affect critical services and solutions.
A NOC (Network Operation Center) Analyst plays a crucial role in analyzing system issues and breakdowns the moment they occur across enterprise networks of clients and other users.
This analyst undertakes research to resolve the issue or alerts and engage the proper parties to ensure minimal down time of critical services.
It is the responsibility of the analysts to perform research and document best practices to keep problems in check, it is required to have in-
depth knowledge of current client technologies and understand how their network’s operations may get impacted. The role requires to work flexible hours, as issues crop up unannounced.
Complete basic troubleshooting when applicable.- Identify reoccurring incidents or situations affecting multiple users and create problems as per ITIL standards-
Identifying and responding to faults on monitoring systems and networks.- Liaising with 3rd party suppliers or engineers, to ensure minimal down time.
Skills and Experience
11 am to 8 pm with Friday / Saturday off