T&E Team Lead Americas
Siemens AG
San José, Costa Rica
hace 10 días

Specific Requirements : Position Overview

  • TheT&E Team Lead is responsible for the day-to-day Operations of 15-20Associates. He / She will provide an oversight on all shared services operationsincluding service delivery, operational effectiveness, business process review,continuous improvement activities and staff coaching.
  • The T&E Team Leadwill foster a team environment and a strong service culture that ensuresdelivery of timely, quality services to internal customers and meets servicelevel agreements.

    Responsibilities :

  • Leads a team of employeesresponsible for audit expense reports, managing Corporate Card administration,Payment runs and accounting of expenses.
  • Provides guidance to assure highproductivity, managing the expense reports queues and cases volumes.
  • Act as a resource to the team toassist with complex transactions, escalated issues, and customer requests.
  • Participates in monitoring teamperformance regards to customer satisfaction, MAGIC scores, quality caseaudits, financial and physical resources, and performance statistics to ensureadequacy of department efforts and develop corrective actions as required.
  • Participates in implementingservice level agreements (productivity standards) and monitoring to ensureShared Services objectives and service targets are met and support the needs ofthe business.
  • Supports the T&E RegionalManager and Associates in service delivery matters.
  • Performs root cause and solutionanalysis and carry out implementation of process improvements within the teamor processes managed in the T&E Service Line.
  • Supports the maintenance ofprocedures / processes to ensure adherence to security policies, domestic andinternational standards, government regulations, and legal requirements.
  • Supervises team scheduleadherence and exceptions such as : vacations requests, medical leaves, lateness,justify & unjustified absences among others.
  • All team exceptions should bealigned and informed to the T&E Regional Manager.

  • Reports in a timely manner allteam payroll incidences such as Overtime, holidays worked, vacations etc.
  • Supervises the compliance of theWork From Home Policy.
  • Required Knowledge / Skills, Education and Experience :

  • High proficiency in reading,writing, and speaking English, Spanish.
  • HS diploma or equivalentrequired. 1-2 years of vocation / technical training or an Associates degree maybe required. Specialized skill training / certification may be required.
  • Demonstrates leading-edge orextensive knowledge in a specialty area and of tasks and responsibilities.
  • Typically, 2+ years of successfulexperience in area of responsibility and successful demonstration of KeyResponsibilities and Knowledge as presented above.
  • In depth knowledge of Travel& Expenses procedures and operational transactions.
  • Expert / High knowledge of SAP andConcur.
  • Experience in continuousimprovement, including technology upgrades and implementation.
  • Demonstrated knowledge of qualitysupport.
  • Provide general guidance toothers and train lower level employees.
  • Excellent people skills andsensitivity to intercultural issues.
  • Excellent communicator.
  • Direction of Others :

  • Typically supervises hourlyand / or non-exempt administrative or technical employees.
  • Represents the organization as aprime internal contact and possibly a key external contact.
  • May provide expert advice,training, and technical assistance to support staff and train lower levelemployees.
  • Organisation : Human Resources

    Experience Level : Professional

    Job Type : Full-time

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