Applications Analyst GIS Forwarding ApplicationServices
San Jose, Costa Rica
hace 29 días
source : Successfactors

Job Function : IT

Full-Time / Part-Time : Full-time

Contract Type : Regular Employment

Sub-department :

Office Location : San Jose (SJO)

Travel Required : Start Date :

Start Date :

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-

made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be.

Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries.

Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards wherever and whenever.

We are looking to hire a Applications Analyst GIS Forwarding Application Services to possess and apply a high level knowledge and understanding of our Forwarding Systems and usage with primary focus on but not limited to SAP TM and FOS.

Support and provide IT Business Services in line with and exceeding business needs and expectations, providing follow the sun run and support of business critical applications with optimal use of internal and external resources

Performs ABAP programming, testing, and debugging work related to the implementation, enhancement, and support of SAP modules.

Acts as a liaison to any and all related departments such as but not limited to FOS / SAP TM Development group, Systems group, Export Compliance, CAPCO and SPM (System process Managers), as well as PAC.


  • Builds good relationship with user community
  • Acts as a liaison and counterpart to Product, Export Compliance and SPM (System process Managers), IT and Operations on Global level
  • Provides enhancements to Business requests (BRF) on an as needed basis
  • Open technical Solman tickets

  • Strategic and Planning skills (ability to communicate technical solution and deployment)
  • Maintains a strong relationship with country products and SPM’s (System process Managers) to facilitate the exchange of information, problem descriptions and lessons learned
  • Performs ABAP programming, testing, and debugging work related to the implementation, enhancement, and support of SAP modules.

  • Is accountable for timely resolution and execution of service requests and application change management
  • Ensures that incident trends are identified and relayed as problems to the IT Business Solutions team for analysis
  • Drives improvements in service levels
  • Conducts the write-up of user manuals to provide end-users with a source of information to encourage independency and self-learning
  • Ensures that notifications to stakeholders of planned and unplanned service interruptions are communicated and propose alternatives to ensure business continuity

  • Enforces the use of the ticketing system and the correct incident escalation path
  • Consults on the proper use of all Standard Operating Procedures related to Core, Finance, Customer and Warehouse applications
  • Work with products to produce design requests based upon BRF’s for application enhancements, bug fixes and all other program changes

  • Strong understanding of Information Technology and Information Systems as they apply to freight forwarding industry
  • Broad knowledge in freight forwarding, logistics and supply chain solutions
  • Overall understanding of Panalpina business processes and interdependencies
  • Ability to travel as required
  • High priority for team work
  • Capable of working under pressure, often dealing with the tight deadlines of a production environment

  • Customer focus (monitors customer expectations continuously and is willing to adapt own activities / procedures)
  • Readiness to continuously focus on identifying and meeting customer current and future needs
  • Readiness to provide alternatives and optimized solutions to Customer
  • Ability to establish a successful long-term business partnership with internal and external customers

  • Ready to take personal accountability for achieving individual and shared goals
  • Assertiveness
  • Ability to find pragmatic solutions by using decision making techniques

  • Able to communicate clearly and confidently (written or orally)
  • Able to influence and convince others in a way that results in acceptance and agreement
  • Demonstrates high levels of integrity
  • Acts as a Role Model for Corporate Values and fully adhere to the Code of Conduct
  • High commitment and positive attitude in the face of setbacks and obstacles
  • Authentic, approachable, open and honest
  • Languages

  • Good business English essential, Spanish as a plus.
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