Credit and Collections Agent (French)
Align Technology
Belen, Costa Rica
hace 6 días

About this opportunity

Assist in resolution of outstanding invoice problems from past due accounts. Respond to inquiries from customers or external collection resources.

Places calls or send messages to those with unresolved issues or past due balances. Finding and contacting debtors to arrange past due balances.

Keep accurate records and reporting on collections activity. Identify irregular behavior on the account and report to upper management.

Perform collection activities based on the internal collections process. Provide consistent follow up on the account portfolio based on the action plan assigned.

Escalate accounts to Sales team when appropriate. In this role, you will

  • Manage an assigned account portfolio
  • Perform collection actions based on the Collection process
  • Provide assistance to internal and external customers
  • Document all interactions
  • Interact with areas related to Collections In this role, you’ll need
  • A bachelor’s degree in business administration or finance
  • Less than one year of directly related experience
  • May develop at this level for 2-3 years
  • Proficiency in English B2 / B2+.
  • Proficiency in French B2+ / C1.
  • Proficiency with computers and standard software programs (Excel, Word, power point, e-mail, etc.)
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