Technical Support Engineer
National Instruments
Lagunilla, CR, CR
hace 6 días

Our missionis toequip engineers and scientistswith systems

that accelerate productivity, innovation, and discovery

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Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you live for that aha! moment when solving a complex technical problem?

Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps?

Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help NI’s customers achieve long-term success!

About the job

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems .

TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insights to sales, and making sure NI is ready to support new Products and Systems .

Key Responsibilities

Resolves technical issues for customers across all account tiers

  • Resolves customers’ single incidents during installation, implementation, and / or maintenance of NI products and platforms.
  • Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
  • Identifies new sales opportunities in support interactions and shares insight through sales channels.
  • Builds customer proficiency through standard services

  • Educates customers through formal training and through technical support engagements.Guides customers through basic product startup, application troubleshooting, and / or maintenance of solutions.
  • Captures and documents knowledge to enable self-service resolution

  • Learns and adopts Knowledge-Centered Service (KCS) methodology Enables customers to self-serve by creating and editing Knowledge based articles.
  • Basic

  • By start date, Bachelor’sof Engineeringrequired; preferred preferably Electrical, Electronics, Mechanical, Mechatronics or Computer Engineering.
  • Students in their graduation project / thesis / labor practice are encouraged to apply.

  • Intermediate or advanced English level, oral and written. (B2+ or above)
  • Proficiency in one or more programming languagesis required. (LabVIEW experience is preferred)
  • Availability to travel up to 20% of time throughout the Americas.
  • Preferred

  • Communication Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
  • Language Intermediate or advanced Portuguese level, oral and written. (B2+ or above)
  • Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions.
  • Sees beyond short-term issues to understand the bigger picture.

  • Technical Familiar with electronic circuit design concepts and basic electronic instrumentation.
  • Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
  • Collaborative Team oriented with the ability to effectively collaborate with peers.
  • Customer Service previous experience in customer service or customer support
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