Our missionis toequip engineers and scientistswith systems
that accelerate productivity, innovation, and discovery
Watch Video : NI A Great Place to Work
Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you live for that aha! moment when solving a complex technical problem?
Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps?
Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help NI’s customers achieve long-term success!
About the job
Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems .
TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insights to sales, and making sure NI is ready to support new Products and Systems .
Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents during installation, implementation, and / or maintenance of NI products and platforms.
Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
Identifies new sales opportunities in support interactions and shares insight through sales channels.
Builds customer proficiency through standard services
Educates customers through formal training and through technical support engagements.Guides customers through basic product startup, application troubleshooting, and / or maintenance of solutions.
Captures and documents knowledge to enable self-service resolution
Learns and adopts Knowledge-Centered Service (KCS) methodology Enables customers to self-serve by creating and editing Knowledge based articles.
By start date, Bachelor’sof Engineeringrequired; preferred preferably Electrical, Electronics, Mechanical, Mechatronics or Computer Engineering.
Students in their graduation project / thesis / labor practice are encouraged to apply.
Intermediate or advanced English level, oral and written. (B2+ or above)
Proficiency in one or more programming languagesis required. (LabVIEW experience is preferred)
Availability to travel up to 20% of time throughout the Americas.
Communication Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
Language Intermediate or advanced Portuguese level, oral and written. (B2+ or above)
Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions.
Sees beyond short-term issues to understand the bigger picture.
Technical Familiar with electronic circuit design concepts and basic electronic instrumentation.
Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
Collaborative Team oriented with the ability to effectively collaborate with peers.
Customer Service previous experience in customer service or customer support