Production Support Sr. Analyst - TTS Technology
Citi Brasil
Heredia, Costa Rica
hace 6 días

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.

Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citi’s Institutional Clients Group (ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients.

Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals.

We do so by providing strategic, financing and operational insights and executing tailored product / service solutions, both across our borders and domestically.

The ICG responds to clients' changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi's relevant capabilities, including the broadest possible access to financial markets globally.

No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise.

The ICG technology is organized into Markets and Securities Services (MSST), Treasury and Trade Solutions (TTS), Citi Private Bank (CPB) and Information Services Group (ISG).

Team / Function Overview

Trade Transaction Services (TTS) Trade Technology organization supports the Global Trade Services, Trade Finance and Supply Chain management segment of the TTS Treasury and Trade business.

CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customer’s needs.

From risk mitigation to financing, settlement to information, CITI’s trade experts and four, regional processing centers offer around the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions.

International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country.

Team / Function Overview

Trade Transaction Services (TTS) Trade Technology organization supports the Global Trade Services, Trade Finance and Supply Chain management segment of the TTS Treasury and Trade business.

CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customer’s needs.

From risk mitigation to financing, settlement to information, CITI’s trade experts and four, regional processing centers offer around the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions.

International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country.

Role / Position Overview

The Apps Support Sr. Analyst deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction / job family.

Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.

Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex / sensitive information.

Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities :

  • The Apps Support Sr. Analyst provides technical and business support for users of Citi Applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users / traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production.
  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and / or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 5-10 years experience as a systems engineer
  • Intermediate / advanced English
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Knowledge / experience of problem Management Tools is a plus
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s / University degree in systems engineering, computer science of related field
  • UNIX and Scripting

  • Working experience with Linux infrastructure
  • Experience writing Linux Shell scripts
  • Good Technical knowledge of Oracle SQL or MS SQL Server
  • Programming Languages and Middleware

  • Good Technical Skills in Java ,API, JSON, XML, python
  • Knowledge of Business Objects
  • Scheduling Tools is a plus

  • Autosys or relevant scheduling tools
  • DEVOPS and Cloud is a plus

  • Experience on Cloud computing and migrating applications to ECS containers
  • Exposure on GitHub , TeamCity , Maven, Ansible , Jenkins.
  • Job Family Group : Technology

    Job Family : Applications Support

    Time Type :

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