The Home Depot Transition Manager
Hewlett Packard Enterprise
Heredia, Heredia
hace 2 días

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Description

Role & Candidate Requirements :

2 to 5 years of project management experience within the IT industry

English skills, Portuguese is a plus

PMP Certification is a plus

Transition Manager is responsible to transition customer projects form Implementation team to Operations team.

Responsibilities :

Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production.

This includes operational readiness, support documentation and acceptance checklists.

Ensure service transition is planned and executed to schedule, budget and scope.

Build transition plans including infrastructure / application support models, change management.

Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work.

Co-ordinate routine installations and de-installations of items of hardware and / or software.

Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made Assess, analyse, develop, document and implement changes based on requests for change.

Work with project manager to establish end-to-end project plan and approach. Promotes awareness of transition planning and support process and strategy.

Education and Experience Required :

Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects.

Excellent interpersonal, communication, and organizational skills.

Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis Knowledge of service transition methodology, tools and templates.

Track record of customer focus, based on openness, trust, and delivering on promises IT background with experience across the systems development life cycle with experience in different project phases.

Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing Demonstrates commitment to IT methodologies, processes and standards for transition planning and support.

Flexible work schedule will be required.

A degree in Computer Science or a related discipline; or equivalent work experience 5 to 8 years of experience in IT environment for which 3 to 5 years experience in transition project management or related technical field (application development, deployment / implementation and infrastructure).

Project management certification is preferred (PMI / CAPM or PMP, PRINCE2).

Experience in Networking domain is preferable Familiarity with ITIL v3 would be advantageous.

Join us and make your mark!

We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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