Call Center Agent
Neustar
Heredia, Costa Rica
hace 4 días

Job Description :

The Call Center Validation role will be responsible of analyzing business information through outbound calls and web search.

In this role, the Call Center Agent will confirm reliable data of businesses using different sources.

The role requires strong English communication skills through phone as the agent will gather critical business information in a casual manner or following a script.

Additionally, when needed, the agent must do a web search to complement the proper validation process.

Responsibilities :

  • Outbound phone calls business to business for validation purposes.
  • Web search of data through public websites.
  • Analyze the available information to determine the truthfulness of the business attributes.
  • Use different company tools and Microsoft Excel to gather the required information.
  • Requirements :

  • English language proficiency 85%-100% that includes reading, oral, writing, and listening skills.
  • High school diploma.
  • MS Office knowledge (Excel-basic to intermediate) Nice to have.
  • Competencies :

  • Service orientation
  • Proactive, result oriented
  • Analytical thinking
  • Team work and cooperation
  • Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.

    DIVERSITY

    Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

    Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

    Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

    The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

    EOE ofMinorities / Females / Vets / Disability

    Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-era or special disabled veteran in accordance with federal law and other state and local requirements.

    Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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