Product and Contracting Manager, Central America
Apply for this position Department : Contracting / Buying, San Jose, Costa Rica
Reporting to the Product and Contracting Manager Latin America, the Product and Contracting Manager, Central America is responsible for developing, planning and executing a regional buying strategy, keeping a focus on costs and service quality.
This includes developing a regional budget that meets the needs of this strategy and overseeing a regional coordinator team.
To be successful in this role one must be able to effectively partner and maintain consistent communication with all stakeholders, internally and externally, to ensure the objectives of the region are achieved.
Partnering with stakeholders to develop and lead a regional buying strategy that meets the organizations cost objectives and service standards
Developing, managing and reporting on the travel and buying budget for the region
Growing relationships with existing vendors and sourcing new vendors as required for company growth
Negotiating vendor contracts with the aim of maximizing trip profitability
Communicating results (costs and cost estimates) to appropriate teams to meet deadlines as needed
Encouraging and promoting our social enterprise purpose through vendor engagement
Ensuring G Adventures is a preferred customer among vendors
Using strong vendor relationships to encourage new ideas and innovative solutions to challenges
Establishing and maintaining vendor management system reporting
Implementing contracting processes globally that are both consistent and meet G’s standard of ethics
Ensuring contracts are effectively processed using internal software
Maintaining the central depository of contracts for all end users to access efficiently
Monitoring customer feedback and vendor SOP’s to ensure contracted services are meeting expectations
Maintaining awareness of competitive marketplace via vendor relationships and market intelligence
Leading and managing the Quality Assurance Audits (QAA) for the region
Ensuring updated costs for coming year are received, negotiated and contracted for brochures
Reviewing monthly Trip Profitability Reports and Balanced Score Card with management, using as a guide in priority setting
Leading special projects and negotiations, as assigned by Head Office
Managing, mentoring and overseeing the Product & Contracting Coordinator(s) for the region, encouraging development and success with administrative task and budget updates
Other duties and responsibilities as assigned
4 - 6 years or more of relevant travel experience
Superior knowledge of the region and tourism market
Superior negotiation skills with demonstrated working experience
Experience with the buying and product cycle and process
Knowledge of vendor management system and process
Advanced communication skills, both oral and written
Exceptional customer service and communication skills
Proven experience in administrative, people and process management skills
Enthusiastic attitude with the drive to embrace and lead change as the company launches new initiatives
Advanced English and second language applicable to the region (written and oral) an asset
Intermediate to advanced knowledge of Microsoft Word & Excel and ability to learn in house software
Able and willing to travel as role necessitates, including regularly scheduled visits to Head Office
We thank all interested candidates however only those chosen for an interview will be contacted.
To apply you must hold appropriate citizenship or documents permitting you to reside and work in Costa Rica.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
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