Product Manager, Internal CRM
Adobe
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Product Manager will lead the partnership with the internal customers to understand their processes and pain points. This individual will work with internal customers to collect and prioritize key business requirements in support of the technology solution roadmap and vision, and will collaborate with Sales teams, other Product Managers, Program Managers, and other operations specialists.

Co-lead with the Program Manager the planning, testing and execution of large technology solutions. This individual will also partner with IT to design and develop the technology solutions that deliver exceptional customer experiences.

What you’ll do

Partner with Business to understand current and future needs to deliver technical solutions that provide customer value by improving the customers’ experience or day-to-day productivity

Responsible for communicating / aligning with the internal customers and IT on plans and launches

Lead the planning and delivery of Run-the-business requirements and large technology initiatives

Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives

Lead and facilitate process improvements sessions with internal customers

Directs supporting Product Owners’ activities and priorities

Manage and prioritize the product backlog, collecting defects and enhancement requests

Support Release Planning, scheduling backlog items into regular releases aligned to business priority

Leads User Acceptance Testing with business testers, and works with the Quality Engineer to define acceptance tests for features

Qualifications

Experience working with internal teams to oversees system migrations and / or transformations

Proven experience with at least one of the following tools : Gainsight, Microsoft Dynamics, Salesforces

3-5 years of product management experience is required; and experience launching global large-scale technology solutions with supporting change management

Solid experience in Scrum or similar Agile development methodology

Self-starter that thrives in the face of challenges

Proven track record to operate effectively with general mentorship on new projects

  • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences;
  • as well as, communicate effectively to individual contributors, management, and executive leadership

    Demonstrates experience communicating and advocating programs to customers and / or internal team members

    Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship

    Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues

    Bachelor’s degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable

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