Client Services Associate II
Heredia, Heredia, Costa Rica
hace 2 días


us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for . In addition, for the last five years we’ve been named in the 100 World’s Most Innovative Companies by Forbes Magazine

What you’ll be doing

  • Diagnose, research and resolve moderate to complex problems related to client credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and compliance regulations
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
  • Provide product training to users to ensure our services are used most effectively within the client environment
  • Manage the delivery and implementation of the Experian products and services
  • Conduct product demonstrations to potential and existing clients.
  • What your background looks like

  • 2-3 years Advanced customer service experience
  • Excellent English written and oral communications skills
  • Strong problem-solving skills
  • Advanced organizational skills
  • Strong PC / internet skills
  • Mainframe or Access experience a plus
  • Excel Intermediate
  • High School Diploma and / or Bachelor's degree in Business Administration or related fields.
  • Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification, as well as a drug screen
  • Perks

    Experian offers flexible benefits that allow our employees to make choices that fit their individual lifestyles. Our Costa Rica benefits include :

  • Social Security
  • Public Medical assistance
  • Sick leave time compensated by 60% from fourth day on
  • Maternity leave
  • Retirement plan
  • Sharesave Plan
  • 2 weeks of paid vacation and 11 paid holidays
  • Christmas Salary
  • Tuition Reimbursement Program
  • Transportation and Meal Subsidies
  • Competitive pay and comprehensive benefits package, with a bonus target of XXXX%
  • Flexible work schedule and relaxed dress code
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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