Risk Operations Analyst 2
Citigroup Inc
Costa Rica
hace 2 días


Citibank has designed a process to conduct due diligence on certain clients. The program includes review of transaction activity and necessary Know Your Customer information.

Citi is seeking an Enhanced Due Diligence (EDD) Analyst that can successfully analyze transaction activity associated with identified high risk clients based on a client’s profile.

Reviews include analysis of Know Your Customer information in order to successfully complete the requirements of Citi’s Enhanced Due Diligence program from an AML perspective.

Specific responsibilities vary and may involve reviewing a client’s account activity, statements, internet research, and client profile information, which may result in escalation of unusual activity to the corresponding teams.

Internal and external customer contact may be required. Primary focus is review of domestic consumer cases and supports of complex Know your Customer processes.

The successful candidate will be required to maintain production goals and quality standards while seeking to identify best practices.

The selected candidate must also maintain a strong level of independence and possess the ability to think consequently. Strong written and verbal communication skills are key components to succeed in this role.

The selected candidate may also assist in the on-boarding and training of new associates. The selected candidate must also maintain excellent organizational and time management skills with a high focus on attention to detail and accuracy.

Job description

  • Validate the information within CitiKYC and attached documents to ensure complete and accurate updates (Company / Entity Formation, Ownership, , Reputation etc.).
  • Verify correct name screening of entity, directors, and beneficial owners in databases (Name and Entity Screening).
  • Good soft skills and communication skills
  • Good English skills
  • Escalation management - proactively assesses, analyses, educates & identifies corrective action required
  • Keep track of records that need to be remediated and ensure that these are properly reviewed before submitting for approval
  • Review OR requests that have been submitted in the OR share point and determine if the request should be approved or returned
  • Collect data related to incorrect requests and provide feedback on findings that will help correct any possible gaps
  • Role Expectations

  • Outstanding quality
  • Coaching and providing feedback to team members
  • On a case by case basis, serve as a proxy for their manager in the manager's absence
  • Go to person on their team
  • Responsible for developing their successor
  • Get involved in projects and future state enhancements setting the strategy for dept.
  • Monitors team / client interaction to ensure quality service is provided. Escalates & resolves issues as applicable
  • Accurately document the results of each review on the designated share point
  • Develop weekly reports and share findings with TL and interested parties as required by the Ops manager on failure trends, strengths, best practices; etc.
  • Coordinate calibration sessions with QA and Training to ensure alignment on key topics related to gap analysis, process changes, observed trends;
  • etc. Calibration sessions should include TL, QA and Checker

  • Create and upkeep inquiry trackers to document analysts questions and provide weekly feedback to TL on a weekly basis.
  • This will help identify process knowledge gaps that may escape the QA reviews performed

  • Be an expert (SME) of department processes & client requirements
  • Find ways to contribute to VOE
  • Complete checklist to demonstrate work carried out during the process.
  • Complete daily workflow progress report.
  • Responsible for Closure, Outreach and Quality Coordinators
  • Meet establish daily targets for CitiKYC review and completion within Service Level Agreement timeframes.
  • Update workflow database regularly throughout the day.
  • Highlight any discrepancies to CBSU Management Complete departmental quality reviews as determined by Operations (Peer reviews, etc.).
  • Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas.
  • Perform Quality reviews for every single record that is ready for review from the list of analysts provided by your Team Lead
  • Qualifications

  • Minimum 1-3 years of experience in related roles , AML Investigations or Operational Risk experience
  • Bachelor’s Degree and / or equivalent experience
  • Bilingual (English-Spanish)
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