MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The responsibilities of the Collections Analyst include execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance.
Analysis, reconciliation, understanding if the adjustment of credit and debit notes. Payments follow up, and support cash application.
Cash application knowledge is a plus.
Primary Responsibilities :
High external customer interaction, high communication skills and negotiation.
Analyze and work towards issues troubleshooting, root cause fix analysis.
High analysis of customer account debits and credits, netting, offsets opportunities.
Support the execution of OtC processes for America s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
Timely account analysis and prompt escalation of disputes, claims, past due receivables.
Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
Manage bad debt, write off, refunds processes.
Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute / claim resolution, other)
Perform month end activities and / or reports for individual and team activities as needed. Perform other duties & projects as assigned.
Support Service Center activities, be a team player and a strong liaison with third parties.
Main Requirements :
Bachelor's Degree in Business, Accounting or Finance (Or career in progress)
Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)
Minimum of 1 year of experience in order to cash processes (order
management, order entry, billing, credit, order release, cash application, collections or reporting).
Business Level fluency (oral and written) in Spanish and English languages
Problem solving and analytical skills with a proactive management style to implement
Team player with a focus on collaboration
Strong communication, interpersonal, and organization skills required
Preferred requirements :
Experience in a finance or accounting department of a multinational company multinational
Business Level fluency (oral and written) in Portuguese
Pharmaceutical Industry experience
Our employees are the key to our company’s success.
We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
At MSD, we’re inventing for life.
Job : Shared Services
Employee Status : Regular
Travel : Number of Openings : 1
Shift (if applicable) : Hazardous Materials :
Hazardous Materials :
Company Trade Name : MSD-ul