Business Analyst I
Experian
Heredia, Heredia, Costa Rica
hace 6 días

Job Description

This position is for a professional who has experience working on batch consumer-related credit bureau projects involving prescreen, account review, and archive related products and processes.

Responsibilities will include assessing client business requirements, consulting industry best practices, offering creative solutions, and positioning company products and solutions.

This role also includes acting as the primary technical liaison for the client, applying advanced skills in area of specialization to solve a wide range of difficult problems, and identifying project and / or process efficiencies.

To be successful, this individual must establish, build, and leverage partnerships across multiple business units to configure innovative solutions that drive client engagement and promote internal synergy.

They must be able to work with various levels of management and resolve conflict by building consensus through thoughtful discussions with leadership.

  • Assists in the development of mail population segments to meet customer marketing strategies.
  • Assesses and selects appropriate resources for program delivery.
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on programs, reviewing accuracy of output.
  • Manages multiple accounts and programs simultaneously.
  • Provides technical consultation in the design and implementation of client programs.
  • Provides user interface support for self-service batch program fulfillment systems.
  • Qualifications

  • Associate’s Degree in Business Administration, Industrial Engineering or related field
  • 2+ years Customer Service related experience (Client facing projects)
  • Solid experience in Boolean Search / writing SQL queries
  • Excellent English, both oral and written communication skills.
  • Basic knowledge in generating process documentation
  • Understanding of systems capabilities, software platforms and processes.
  • Knowledge of PC office software tools.
  • Excel Intermediate
  • Good analytical and problem solving skills.
  • Good organizational and project management skills.
  • Strong customer service skills.
  • Coding experience a plus.
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
  • Additional Information

    Our benefits include : Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work / Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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