The primary role of the Service Acceptance team is to work with the Application Subject Matter Experts and Monitoring team to ensure flawless transition to production happens by providing validations and testing of key areas and functionalities including infrastructure components, database and applications.
Responsibilities :
Ensure project team understands the Service Validation process.
Validate infrastructure, database, application comply with standards.
Validation of alerts, documents and procedures required to perform normal operations.
Simulation of error handling with real operations procedures to restore the service.
Ensure Pen testing and vulnerability testing has been performed.
Create test cases for validation and the break fix strategy.
Perform validation testing to ensure requirements are met.
Train support teams as applicable.
Qualifications
Excellent verbal and written communication skills
Ability to discuss and present ideas to broad audience
Ability to identify and prioritize workload appropriately
Ability to learn and deploy new tech quickly and effectively
A service-oriented attitude you do what it takes to get the job done correctly
Have the ability to manage multiple projects simultaneously with minimum oversight
Be eager to learn, pick up new technologies, and be proficient in a short time
Be a team player, and self- motivated to advance and grow
Meticulous you have a fine eye for details
Resourceful Problem Solver you always find a way to make it work
Convey confidence while building rapport with clients
Reliable, trustworthy, and honest
Articulate you can communicate professionally over the phone, in person, and in writing
Skill in organizing resources and establishing priorities
Ability to work under pressure and manage stress
Cisco software knowledge and experience with VPN (a plus)
Knowledge of accessing virtual environments using HyperV / VMware (a plus)
Systems Admin Experience (a plus)
ITIL foundations certification (a plus)
Experience in release management or service transition (a plus) 
