Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com.
The Accounts Receivable Helpdesk Team Lead will be responsible for managing the team's workload distribution, ensuring all metrics are met, and issues are escalated.
Also responsible to review, analyze and respond to inquiries received from customer / agencies / advertisers and client requester.
Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated
Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers
Actively manage performance metrics for account portfolio
Ensure desktop procedure and local work instruction are updated on timely manner
Provide monthly metric reports, including any proactive analysis and strategic insights
Raise issues / concerns in accordance with escalation procedure
Preparation and initial review of management reports in line with Clients and Accenture’s requirements
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Assist in the preparation of management reports in line with Client’s and Accenture’s requirements
Flexibility, especially in the period of month quarter year end closing
Adherence to client’s policies and procedures
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