Associate-Sales Operations
Moody’s Corporation
San Jose, Costa Rica
hace 6 días

Purpose of role :

  • Work alongside Commercial relationship management, Compliance and Legal teams to ensure that the firm's KYC / AML procedures are followed and activities comply with MIS internal controls and regulatory requirements
  • Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities
  • Participate in audits, internal system enhancements and projects as assigned.
  • Provide customer support by handling inbound inquiries from Issuers regarding Intralinks, VAT, billing and other invoicing issues.
  • Work with Legal to address customer requirements for post hand-over deal related documentation
  • Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes, AML / KYC procedures, and Salesforce data quality in order to improve the issuer experience.
  • Build and maintain excellent relationships within various internal stakeholders, including Legal, Compliance, Pricing, GMO, Billing and Collections.
  • Will be responsible for generating reports (e.g. Daily ratings report, creating / adjustment of VAT forms, providing support by gathering data, performing data entry and data clean-up related tasks.
  • Provide support during internal, external and regulatory audits.
  • Purpose of role :

  • Work alongside Commercial relationship management, Compliance and Legal teams to ensure that the firm's KYC / AML procedures are followed and activities comply with MIS internal controls and regulatory requirements
  • Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities
  • Participate in audits, internal system enhancements and projects as assigned.
  • Measured on : Timely completion of KYC cases, compliance with KYC procedures and performance on other relevant Sales Operations tasks

    Key Responsibilities :

  • Perform KYC / AML due diligence for new and existing clients using public and internal sources; conduct research and analysis, track and maintain documentation;
  • meet quality and throughput targets.

  • Closely follow-up with customers on outstanding documentation and information to meet KYC / AML guidelines; resolve KYC related problems from new and existing clients.
  • Produce regular reporting on KYC / AML stats for internal stakeholders
  • Liaise with internal stakeholders to address questions and issues arising from the KYC / AML process; escalate issues where necessary
  • Assist and participate in the assigned projects
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