FinOp Portal Invoicing Manager - AWS AR
San Jose, CR
hace 3 días

GAR (Global Accts Rec) is looking for a proactive, customer and people centric Operations Leader to support the Third Party & Customer Portals management for monthly invoice uploads.

The ideal candidate will be responsible for overseeing the portal management efforts, ensuring that portals & their credentials are handled appropriately and communicate with clients as required to ensure the overall process is adhered to the standards laid out by Security & Legal teams.

This person is result-oriented, multitasker with strong communication skills.

Summary of Responsibilities

  • Be an expert in the collections & portal management processes
  • Work as a Single Threaded Leader for onboarding & managing the customer / third party portals
  • Work as a Single Threaded Leader for granting user level access to the AR analysts and other stakeholders on the portals
  • Should be able to evaluate and determine the portal access requests and action accordingly
  • Be an administrator / Master user and manage the rotation of the credentials as per the set Standards / Policies
  • Creation and implementation of strategies to increase safety of the customer data while using multiple third-party customer portals
  • Contribute to improvements in portal management projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
  • Communicate internally or externally to identify issues and propose solutions for long term sustainability of the portal management processes
  • Manage internal / external stakeholders while working on the monthly portal uploads
  • Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
  • Work with the internal compliance and quality audit teams to ensure the set standards & procedures work as expected
  • Collaborating with the Global Finance Operations team and internal business partners.
  • Lead and Participate in operational excellence activities
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