GAR (Global Accts Rec) is looking for a proactive, customer and people centric Operations Leader to support the Third Party & Customer Portals management for monthly invoice uploads.
The ideal candidate will be responsible for overseeing the portal management efforts, ensuring that portals & their credentials are handled appropriately and communicate with clients as required to ensure the overall process is adhered to the standards laid out by Security & Legal teams.
This person is result-oriented, multitasker with strong communication skills.
Summary of Responsibilities
Be an expert in the collections & portal management processes
Work as a Single Threaded Leader for onboarding & managing the customer / third party portals
Work as a Single Threaded Leader for granting user level access to the AR analysts and other stakeholders on the portals
Should be able to evaluate and determine the portal access requests and action accordingly
Be an administrator / Master user and manage the rotation of the credentials as per the set Standards / Policies
Creation and implementation of strategies to increase safety of the customer data while using multiple third-party customer portals
Contribute to improvements in portal management projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
Communicate internally or externally to identify issues and propose solutions for long term sustainability of the portal management processes
Manage internal / external stakeholders while working on the monthly portal uploads
Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
Work with the internal compliance and quality audit teams to ensure the set standards & procedures work as expected
Collaborating with the Global Finance Operations team and internal business partners.
Lead and Participate in operational excellence activities