As an Account Technical Lead, you will participate to the delivery of Adaptive Endpoint Management service for a global client base that will cover North America, Latin America, Europe and Asia Pacific.
In this position you will be assigned to a number of accounts where you will be the Technical expert on the customer solution and will support the Account Delivery manager & Support team to ensure we meet the agreed service level objectives.
The role will also identify opportunities for upsell and will work in depth with solution architects, remote engineers, product managers and software engineers to develop cutting edge solutions.
You will be a member of a fast-paced, high performing global team that will demand your best and provide the most rewarding experience of your career.
The ATL will be the technical expert for the account and will participate at the different phases of Adaptive Endpoint Management (AEM) Service delivery.
Initial phases will be led by professional services team, during this phase, the ATL will be in a shadow role to gain the knowledge about the customer architecture and specifics.
Upon move to production, the ATL takes over from Professional services team and becomes the account technical expert for both customer & account team.
ATL responsibilities through the project delivery phases are as follows :
Initiation phase : Service Integration, Design and Documentation - Implementation Kickoff :
Infrastructure & Delivery setup :
Transition to steady state
Knowledge and Skills :
The following skillsets are required to be successful in this position :
Advanced level experience with Modern PC Management / UEM (unified endpoint management) solutions :
Advanced level experience with Personal Computers, deep knowledge of :
Education and Experience Required :
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