IT End User Computing Ops Student
Intel Corporation
San Jose, CR
hace 3 días

Job Description

Join the End User Computing (EUC) Operations organization in the IT Enterprise Operations Group (EOG) as an EUC Student Worker resource.

We support the Enterprise Operations Group mission and strategic priorities through the evolution, delivery and support of EUC solutions for Personal Computing (PC), Small Form Factor (SFF) devices and imaging (printing) for the Costa Rica / LAR sites in the AMR region.

EUC Student Worker assignments in LAR are distributed among the student resources based on skills, experience, interest, and workload capacity.

Core assignments and responsibilities relate to supporting the EUC LAR Site Supervisor in (but not limited to) the following :

  • IT Service Center : Assist with oversight of LAR PC service center activities, local communication coordination, their supply requests and purchase orders, site escalation coordination.
  • Peripheral / Direct Order Process Support : Help coordinate with local suppliers and Intel workers on orders placed for peripherals, help monitor inventories and coordinate the creation of new POs, gather quotes from local suppliers, help support service inquiries and escalations.
  • Be the point of contact for : LAR IT Vending Machines : Inventory management, obtaining quotes from local suppliers, assisting with PO creation, ad hoc reporting, manage service inquiries and vendor tickets.
  • LAR Imaging : Support regional imaging needs, work with local suppliers, support new / change service requests, quarterly PO creation, support service inquiries and escalations.

    LAR (SFF) : Support regional SFF needs, manage local service providers across the LAR region, support new / change service requests, monthly billings, reporting, service inquiries and escalations.

    Global TooLan Administration : Support Add / Modify software requests, coordinate with Legal, support monthly billing processes, ad hoc reporting, service inquiries and escalations.

    Behavioral traits desired

  • Flexibility
  • Self-starter, self-managedand sense of urgency
  • Excellent analytical and troubleshooting skills.
  • Multitasking and prioritization
  • Comfortable working with a geographically distributed team.
  • Strong customer orientation
  • Problem solving, root cause analysis, team player approach.
  • Strong communication skills in both English and Spanish, to listen, question, interpret and clarify issues in business and technical terms and communication to customers on known problems and / or issues
  • Qualifications

    You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

    Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork / classes / research.

    Minimum

  • Active student of Bachelor's degree in business or technical program
  • Intermediate English level
  • Preferred

  • Experience in IT service center operations, or end user computing operations
  • Experience with basic data analysis
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