Global Telecom Level 2
Concentrix
Pavas, San Jose, Costa Rica
hace 7 días

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Provide 24x7 operational support of Voice Devices, capacity planning, conduct infrastructure audits, configure security policies etc.
  • Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
  • To ensure an effective communication process is in place with all the stakeholders including vendors, server, Network and Operation support teams.
  • Drives project towards standard and automated infrastructure solutions that reduce cost, improve service delivery, and boost effectiveness

  • Provide Level 2 support for unresolved and multi-geo impacting Sev1 issues
  • Help in preparing RCA for Sev1 Incidents
  • Solution Design for new Site Setups, Core Level Voice technologies etc
  • Standardization and optimization initiatives & roll-out
  • Derive & deploy enterprise level changes
  • Provide resolution to chronic Voice issues
  • Provide RFP / RFQ / RFI support to IT Solutions team
  • Represent CNX in technical calls with customers for design or RCA discussion
  • New product and technology evaluation.
  • Create and publish configuration and design templates
  • Control access to Voicedevices across Level 1 administrators
  • Provide technical inputs to providers for any changes and new requirements
  • Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized
  • Review RCA for Sev1&2 Incidents
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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