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Position summary :
The Senior Collections Analyst is responsible for performing highly complex A / R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A / R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.
This is a Shared Services role related to standing up the Finance One optimization program.
Essential duties & responsibilities : (detailed description)
Effectively manage a worklist comprised by the most complex accounts in the portfolio
When needed, take on complex reporting and month-end reconciliation responsibilities
Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
Promptly log and follow-through on any disputed balances, so that they are resolved and paid
As needed, provide information for reports on delinquent accounts
Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
Perform reconciliation of accounts to resolve problems
Identify, recognize and address red flags before they become problems
Proactively and timely escalate large collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Maintain documentation on transactions to facilitate the review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.
Performs other related work as assigned by management
Education & special trainings :
Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
Adequate use of the MS Office Suite; advanced Excel is required
C1 level English; other languages are a plus
Relevant experience on SAP and Oracle; GETPAID is a big plus
Qualifications & experience :
3 to 5 years of relevant working experience in Business-to-Business collections
Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies
Physical & mental requirements :
Ability to work well with cross-functional teams and multi-task
Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Effective problem-solving skills