Professional, Technical Professional Services
Fiserv
Barreal, Costa Rica
hace 6 días

What does a great Professional, Technical Professional Services do?

You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients.

You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business.

Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions.

You will also interact with the Sales, Marketing, Sales Engineering, and Go to Market teams and regularly interact with clients and prospects.

As Application Specialist Professional you can look forward to :

  • Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.
  • Confirming technical and business objective requirements with our clients.
  • Implementing new customers
  • Upgrading existing customers
  • Serving as the primary client interface from a technical perspective.
  • Serving as Consultant / Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented / configured to meet the business requirements.
  • Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.
  • Installing configured solution or assisting installation process remote and / or onsite with client.
  • Troubleshooting all technical issues throughout the life of the project.
  • Creating and delivering client-facing implementation report / documentation detailing installation steps carried out.
  • Providing assistance to resolve technically related implementation-specific defects throughout the lifecycle of the projects.
  • Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.
  • Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated.
  • Perform other duties as assigned
  • Required Qualifications

  • Fluent in written and spoken English
  • Flexible to work in shifts as per business needs
  • Good problem solving and communication skills
  • Proactive
  • Takes initiative to learn from team as well as independently through other resources
  • Basic understanding of workstation Microsoft operating systems and computer functions is required
  • 2+ years of professional experience in Systems Administration or related IT applicable experience such as technical support
  • Basic understanding of Microsoft Windows Server administration, including such functions as adding roles and features, NTFS permissions and administrative tools is required
  • Database experience (Microsoft SQL) queries and tools
  • Preferred Skills, Experience, and Education :

  • Scripting is a major plus (VB, C+ or PowerShell)
  • Hyland Software / OnBase Certification : OCI OnBase Certified Installer (past or present certification) is a mayor plus
  • Experience with Process Automation tools (RPA) such as Alteryx and UIPath is a mayor plus
  • Experience with Enterprise Content Management (ECM) Solutions is a mayor plus
  • Excellent follow-up skills, attention to detail
  • Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented
  • Web Services and Web Server administration experience
  • Strong understating of industry standard technologies and protocols (DHCP, DNS, AD, TCP / IP)
  • Familiar with Virtual environments (VMWare)
  • Understands essential concepts about cloud computing and SaaS.
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