Senior Business Analyst - GTMSS - Business Management Office - Opportunity for Working Remotely
Heredia, CR
hace 1 día

Job Description

The GTMSS - BMO organization at VMware is looking for a customer, sales, partner productivity focused individual who brings very good experience from the SaaS world.

VMware is a fast-paced, rapidly growing environment and will require flexibility to roll up your sleeves and participate in various roles to deliver success!

Key Responsibilities :

This role will be responsible for working with key business partners and IT teams to deliver solutions to support VMware’s growing business with optimized process, policy & technology.

Creates Business Requirement Document (BRD) including descriptive texts, process flows, and related information describing the required system changes for development

Analysis and prioritization of enhancements for IT releases by effectively strategizing according to business goals

As required by the business, this role will need to work independently, across distributed teams at different levels of the organization

Handle issues and service requests coming from the Operations Teams and provide guidance to IT on handling cases

Generate useful insights for current state processes, pain points, and designed solutions for functional leaders and key stakeholders globally to add value across sales organization

Proactively engage with project teams to understand the data / reporting impact of system and process changes

Work as a liaison among project stakeholders to elicit, analyze, communicate, and validate features for new functionality

Supports the Project Team as well as Technical Lead in the inception, use case creation, feature creation as well as Story writing to ensure clear scope and acceptance criteria in line with project objectives

Lead projects as needed, taking ownership of successful completion for the end to end lifecycle from requirements through UAT, deployment

Change management & enablement to ensure valuable adoption by users for changes in processes and system

Serves as a Subject Matter Expert with good hold on business and functional domain knowledge enhancing sales and customer experience

Work with Global teams spanning different time zones

Required Skills & Experience : 6+ years of experience in software industry - SaaS and Hardware business

Bachelor’s degree or equivalent in Business Administration or Operations is required

Brings good expertise on SaaS working model as prior experience in this area will be preferred

Experience developing strategy, leading, and managing global projects. Comes with an Operational Excellence background

Demonstrated success-record in driving change and innovation to process and people on a global scale, around complex operational and strategic cross-functional initiatives

Knowledge and / or working experience of agile methodology and frameworks - Scrum / Kanban / XP, etc

Strong background in dashboard report development, Business Analysis, and Requirements Development

Systems oriented with strong analytical tool and database skills for data retrieval & provide insights

Experience in a business intelligence reporting systems and proficiency in business intelligence visualization tools such as Tableau / HANA & creating dashboards in SFDC

Ability to communicate clearly and concisely, verbal and written

Self-driven, creative & learn with minimum support. Strong presentation skills, innovation & out of box thinking

Flexibility in working hours as per business requirements (weekends & extended hours)

Preferred Skills

Knowledge and / or working experience with transformation of perpetual to SaaS

Systems oriented with strong analytical tool and database skills for data retrieval & provide insights

Proficiency with Microsoft Excel, VBA, Access / SQL Server via SQL

Agile Frameworks Certifications

Lean Six Sigma Certifications

Category : Business Strategy and Operations

Subcategory : Business Operations Analyst

Experience : Manager and Professional

Full Time / Part Time : Full Time

Posted Date : 2021-06-03

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