Associate, Digital Review Team Santa Ana, Costa Rica
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better?
Join Western Union as an Associate, Digital Review Team.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved. You will communicate with Western Union customers as needed to verify details regarding specific money as well as support customers with their identity verification ensuring that Compliance regulations are met.
You will resolve problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.
For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail.
You must have great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English, both written and verbal (81% - B2+) and Highschool education is required.
We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.
Join us, and let’s connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.