The Emerson (A&C) Customer Care team provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality.
This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries / issues, etc.
Accurately input orders from internal or external customers into Salesforce and / or other systems platforms
Effectively retrieve, open, validate customer purchase orders prior to inputting in the Salesforce platform
Perform timely requests to include processing returning material authorizations, credit and debit memo’s, address corrections and other customer inquires
Support software fulfillment to ensure customer receipt of software via licensing platforms
Support hardware fulfillment as it relates to communicating with customer the expected shipping dates and expedited order solutions
Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures
Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
Ability to resolve multiple customer facing inquiries from various mediums such as telephones, email and chat
Able to perform in fast paced customer centric environment
Navigate effectively within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverables (SAP, Oracle, Salesforce, etc.)
Other tasks assigned by Manager or applicable leadership