Corporate & Consulting Workflow Coordinator
Acuity KP
San José, Costa Rica
hace 6 días

Education / Experience and Skill Requirement

Bachelor’s degree or current student of Business Administration, Economics, or a similar major.

Oral and written knowledge of English at a fluid level.

Preferred experience in coordination and other administrative activities preferred with strong multi-tasking and organizational skills.

Proficiency in Excel, Word and PowerPoint.

Strong good customer service background

Ability to manage customer / stakeholder expectations

High attention to detail

Well-developed communications skills; written and oral fluency in English

Solid problem-solving orientation, ability to work in a fast-paced, team and customer-oriented environment

Responsibilities

Manage the request intake from the system in a timely manner.

Coordinate, assign requests accordingly to the entire assigned team; handle and create follow-up requests and time extensions needed by this team

Liaise with onshore team / client for any internal support required on requests

Track case codes and follow-up with requestors when codes are missing

Making sure that request capacity is filled for all off-shore researchers.

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