What We Need
The Enrollments Manager is responsible for supervising the Enrollments Team to ensure Kareo is delivering top quality assistance in the most crucial revenue cycle milestone of all, for Kareo customers.
We need you to lead and support the team and your individual contributors in setting and meeting goals, while fostering a culture of teamwork, success, and fun! You will help and handle customer, clearinghouse, and payer escalations with the ability to effectively research customer complaints, establish facts, and provide solutions to issues in a timely manner.
You will also evaluate processes to ensure SLA and KPIs are met, along with providing further improvements to enhance our customer experience.
Finally you will work closely and regularly with our Clearinghouse Coordinator in supporting our partnership with our clearinghouses, quarterly business reviews, trends, challenges, and showcasing successes.
Your Area of Focus
Manages activities of a team including supervisors, leads and individual contributors
Determines and manages assignments to achieve the functional goals and objectives
Works on narrowly focused issues where analysis of data and situation is required
Works cross departmentally to assess and coordinate staff, communication, resources, and activities with the business
Ability to identify systemic issues and make recommendations for future improvements
Ability to work independently - self-starter who is self-motivated, and results driven with little direction
Proven dedication to delivering exceptional customer service
Ability to work positively under pressure
Exceptional organizational skills and attention to details
Your Professional Qualifications
High level of technical knowledge about the Enrollments process
Customer-focused problem-solver with the ability to find solutions
Analytical thinker who can identify, communicate, and mitigate trends that might impact our customer experience
Superb English skills, both written and oral communication
Experience working in a high call / email volume environment
At least 3+ years’ experience managing or leading a team
Currently capable of travel (up to date Passport and U.S. Visa)
Capable of expensing department budget for activities or variety of purchases for retribution from Kareo
Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
We hold ourselves to the highest standards. And we work with urgency because what we do matters.
Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
We are solution-oriented and aligned with their needs.
Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
We are creative problem solvers that believe in making things better.