Process Subject Matter Expert (Internal Posting)
Tek Experts
San Jose. Costa Rica.
hace 5 días

We're growing rapidly. Would you like to join us?

Are you looking to expand your career in IT service delivery? Do you have strong analytic skills? Do you love delivering outstanding business process success?

Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family
  • About the role...

    We're now hiring a Subject Matter Expert who will be responsible for the full coverage of training, capabilities and coaching success of the team.

    In addition, the SME will be positioned as the direct backup for the Team Manager acting as a Team Leader.

    What you’ll be doing

  • Assess and provide input at the team and individual performance level to the team manager, in order to then enable best practices and improve areas of development.
  • Work with the customer success management leadership in projects related to new processes or deliverables being introduced into the organization.
  • Support individuals with internal and external client escalations and ensure that an action plan is being addressed efficiently.
  • Proactively support the Team Manager in any admin-operational process acting as Team Leader and potential successor.
  • What you'll need

  • 2+ years of experience in a customer service-operations function.
  • People and customer-facing capabilities.
  • Good leadership and cross-cultural communication.
  • Ability to work without supervision.
  • Solid English communication skills both oral and written, other languages are a plus.
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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