Director, Technical Business Operations
San Jose
hace 4 días

The Opportunity

This role owns the staffing, security and sales support activities of Adobe Managed Services (AMS), a $500 Million arm of Adobe Experience Manager (AEM) with the Adobe Digital Experience business unit.

This team is composed of technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies.

We work directly with our customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.

The focus of this role is to create and sustain a healthy and vibrant employee experience that supports a premium customer experience.

This position requires someone who has an interest in both technology and people. The ideal candidate loves to attract, hire and train engineers as a key component toward building out a close-knit, customer-focused, highly-distributed organization.

In addition to the above, the position is also responsible for the ongoing Security activities of our Manage Services team.

This involves working with a small global staff to engage with Adobe Security, identify and communicate security risks, and produce tooling and procedures to action them across the more than one thousand Adobe Managed Services customers.

The position will also handle our interaction with the Adobe sales team and support our customer communication and scheduling functions.

This position is an integral part of the senior leadership for Adobe Managed Services, will report to our Senior Director, and will play a key role in defining the future areas for this growing part of the Adobe business.

What you'll Do :

Develop the long-term People, Security and Operations vision and strategy

Lead and drive the hiring, onboarding and training of our customer facing product operations experts, known as Customer Success Engineers.

Oversee security policy, infrastructure, and implementation through your peers in Managed Services senior leadership worldwide

Partner closely with the AMS senior director to influence decisions and develop people, and process.

Duties include :

You will coordinate with the Adobe HR talent and hiring teams, drive the attraction, interviewing and selection process for as many as forty new hires a year on a worldwide basis

As new employees join, you will be responsible for the initial enablement, integration and certification, usually a three-month process.

You will also curate and orchestrate the ongoing training of >

200 Customer Success Engineers and others in similar roles.

Experience with long term operation, monitoring (New Relic, Nagios, Splunk) and upgrade of Enterprise software a plus.

Operational knowledge of Linux and other services such as Docker, Kubernetes, Java, Chef and CDN services desired.

Special consideration given for :

Master’s degree or other advanced education

Prior organizational leadership experience with Fortune 500 clients

Knowledge of and experience with digital marketing technologies

Prior experience with customer success in a Managed Services or SaaS company

Public sector high security experience

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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