At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking a Process Improvement Manager to lead our Rapid Response program within the Employee Experience Team. The mission for the Employee Experience team is to provide the authoritative source for voice of the employee and actionable insights for Employee Services.
The team collects and listens to employee feedback and translates insights into opportunities and action. We evaluate how employees engage with each of our Employee Services teams, identifying defects and systemic pain points at the root cause level and either solving them or escalating them to their respective owners to ensure frustration-free employee experiences.
As a member of the Rapid Response Program, you will participate in and lead focused and strategically critical projects across Employee Services in all areas of the business.
You will study, learn, and diagnose HR processes, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes.
Specifically, you will :