San Jose, San José, Costa Rica
OUR ORGANIZATION :
we serve just about every kind of customer all over the globe. We solve challenging and complex problems every day, we collaborate and share knowledge with each other and innovate solutions enabling our customers to make the most of Microsoft software and services.
Our engineers are curious and intuitive in their approach, with a passion for helping customer achieve more.
THE ROLE :
The Azure Storage Devices Support Engineer is responsible for support delivery, providing technical support to commercial customers using StorSimple and Azure Data Box product SKUs.
We’re a global team from a variety of cultural backgrounds and speaking many languages. In this role you will need to closely collaborate with engineering and operations, and other support engineers from around the globe to resolve customer issues as quickly as possible.
The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
Define and understand the customer issue by creating the adequate reproduction scenarios.Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Collaborate with cross-group peers both proactively and reactively.Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Work with your manager and Tech Advisor (where appropriate) to develop a comprehensive personal / technical development plan.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.Meet with your manager to assess and adjust the plan as needed to match mid-
and long-term career plans.
Use appropriate documentation and utilization and / or labor tracking methods to account for time.Manage and prioritize your workload while keeping team members and management appropriately informed.
Participate in ad-hoc projects per management request or business need.
OUR CULTURE :
Our culture is built around attributes that drive our every decision, and our every action.
Making a difference We think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.
Familiarity with SAN / NAS, Hyper-V / VMWare, iSCSIFamiliarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and SecurityUnderstanding of Virtualization concepts and virtual system administrationExperience with VM configuration and administration Networking and shares (SMB, NFS, CIFS, etc)Familiarity with networking concepts including VIPs, NAT, DNS Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred Microsoft Azure Platform (as a plus)Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)Knowledge of Microsoft Azure Platform services Azure Platform development and deployment concepts
Desirable MCSD, MCSE, MCSA or other Microsoft certification(s) in some of the technologies mentioned above. This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Diversity and inclusion
We value individuality. The experiences that have shaped your world view can help us shape ours.