Customer Support Engineer
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 6 días

Responsibilities

Foster a positive environment for work and professionalgrowth.

Work as a team player within the GSC to addresscustomer questions and technical issues.

Maintain or improve customer satisfactionthrough group and individual effort.

Provide technical support for Ovation software& hardware products including peripherals and 3rd party packageofferings.

Perform base customer support activities asneeded, including phone support & remote diagnostics; managing andprioritizing call records and workload.

Maintain accurate documentation of all support,utilizing the SMS database and other tools.

Coordinate technical support processes and callescalation from EECR to NA, and between various support organizations.

Interface with Emerson Field Support Engineers,regional offices and expert resources as needed to resolve issues.

Continually and proactively increase one’stechnical capabilities, eventually establishing one or more area(s) ofexpertise.

Participate in rotational assignments to PWSHeadquarters and to customer sites to build skills and support our installedbase of customers.

Maintain Ovation product equipment, supportlabs, and group capital equipment.

Help to enhance the value of the Global ServiceCenter by contributing towards additional group activities / tasks,developing new internal / external solutions, and assisting with training(as appropriate).

Requirements

The position requires a Bachelor of ScienceDegree in Engineering, Computer Science or equivalent.

Experience with Ovation products and associatedsystems is a plus.

The position requires an advanced level ofEnglish B2 (additional languages are advantageous).

Possess advanced troubleshooting skills (i.e.diagnosing and resolving computer related issues).

The position requires good interpersonal skillsand excellent oral and written communication skills in a formalenvironment.

The ability to work effectively withinternal and external customers is essential.

The position requires up to 35% travelThe position requires availability to work different shifts, as required, including holidays, nights and weekends.

About Emerson

At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

Join our team and start your journey today.

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