P2P NA Help Desk Analyst
GSK
Tres Rios Costa Rica
hace 4 días

Your Responsibilities : We are looking for a PTP NA Help Desk Analyts to join our Pfizer Joint Venture project team in Costa Rica.

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Handling and resolve incoming queries from vendors / GSK users from calls / chat / Remedy tickets / email within the SLA agreed with the customer
  • Transfering to other departments cases which are not to be solved / handled by the P2P Helpdesk team
  • Perform the P2P inscope activities : Issue resolution / VCB / VIM workflows / T&E / Bank un-reconciled items / DCFs in Service Catalogue / DCFs outside Service Catalogue
  • Connect with back office teams (invoice processing, payments, vendor master, etc) to solve different cases
  • Ensure all activities are performed as per the most updated guidelines and policy
  • PO Maintenance
  • PO Amendments
  • PO Transmissions
  • Shopping Carts Support
  • Procurement Reporting
  • Query Handling
  • Our PTP characterizes by being NA Help Desk Analyst

    Why you?)

    Basic Qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • Experience in Accounts Payable and Procurement Operations knowledge on Helpdesk activities and end to end Finance process
  • Customer-facing experience required
  • SAP / workflow knowledge
  • Fully bilingual English and Spanish (Portuguese will be considered a plus)
  • Preferred Qualifications :

    However, if you have the following, it would be a plus :

  • Portuguese or French knowledge
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