Employee Relations Team Lead
Mondelēz International
CR-San José-Santa Ana
hace 5 días


  • Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits;
  • Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business.

    Great people and great brands. That’s who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack , for the right moment , made the right way.

    Mondelez International is looking for vacancy : Employee Relations Team Lead Position Purpose Responsible for management of team of Employee Relations Specialists and Managers supporting the Americas (NA / LA) including handling of compliance investigations, disciplinary cases, and performance issues with higher complexity Main Responsibilities

  • Responsible for daily case review for approx. 5 ER team members, including thorough evaluation of intake quality, proper documentation, and recording of cases in ER Tool and Dispatching Tool.
  • Ensures investigation strategy is in line with best practices and proper control points are documented for each process.

  • Evaluates recommendation for case complexity and priority. Determines when a more senior investigator is required for complex cases and assigns it appropriately.
  • Guides ER Specialists and Managers in low to medium complexity cases and drives SLA’s and KPI’s. Maximizes NA / LA resources to account for peek volume times across regions.
  • As a working manager, conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices : Investigates into employee misconduct, employee complaints and compliance Alert Line cases.
  • Consistently administers disciplinary actions up to and including terminations. Writes compliance report and proposes appropriate Management Action Plan (MAP).

    Provides coaching and guidance to managers as it relates to performance issues. Stays abreast of legislation and NA process, policy, and principle changes that impact employee relations processes in the NA / LA regions.

  • Partners with ER Lead, Americas to analyze case data for quarterly Business Insights sessions for the regional functions.
  • Identifies trends and opportunities for improvement and recommends action plans. Performs quarterly quality checks and reports on findings and action plans.

  • Partners with HRMs / HRBLs, Legal, Business Integrity and Global Security throughout the Employee Relations process. Actively informs, engages, and influences stakeholders.
  • Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.
  • Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MBS Service Center projects and initiatives that support the prevention and elimination of losses in our processes.
  • Lives and embraces our Lean culture.

  • Participates in MBS engagement initiatives including the Joy Team and other Continuous Improvement initiatives.
  • Academic Knowledge

  • Bachelor's Degree in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology or related field (preferred).
  • Masters degree preferred.

  • Fluent in English (oral and written fluency is required)
  • Fluent in Portuguese (preferred but not required)
  • Working Knowledge

  • Experience as HR Generalist / HR Manager / HRBP (4 years) including experience managing Employee Relations matters and knowledge of HR law (2 years)
  • 2 years of experience working in non-union environments, preferably large, global, matrix organizations.
  • 2 years of experience in Shared Service centers (highly preferred but not required)
  • Abilities

  • Motivating others. Managing and measuring work
  • Advanced investigation and interviewing skills.
  • Analytical and problem solving skills.
  • Detail oriented and highly organized.
  • Coaching skills.
  • Objectivity & great judgment, able to land a clear decision
  • Experience as a credible activist
  • Ability to engage, inspire, and influence people Is credible : respected, admired and listened to. Is active : offers a point of view, takes a position, challenges assumptions
  • Excellent communication skills able to clearly articulate ideas, listen actively, and read non-verbal communication.
  • Able to analyze and synthesize ideas to draw objective conclusions and write concise reports.
  • Able to manage sensitive and confidential information appropriately.
  • Ability to stay abreast of changes in NA / LA processes, policies and organizational changes that impact employee relations processes in the region.
  • Case Management skills.
  • Excellent customer focus and high sense of urgency.
  • History of displaying managerial courage, interpersonal savviness and perseverance.
  • Experience with conflict management and comfortable dealing with ambiguity
  • Comfortable with all levels of management.
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.Join our dream of creating delicious moments of joy!

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