Order Management (OM) Agent
Expeditors International B.V
El Coyol, Costa Rica
hace 3 días

Company Description

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

    Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Order Management files
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
  • Ensure accurate and timely client and vendor billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP
  • Meet KPI standards, as per the company’s procedures
  • Qualifications

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
  • Understanding of ocean documentation process a plus
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Hazardous Materials certification (preferred)
  • Fluent in English
  • Additional Information

    Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan : Medical,
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • All your information will be kept confidential according to EEO guidelines.

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