Software Lifecycle Management Technical Associate Consultant
San Jose, Costa Rica
hace 3 días

The role

Working in a team environment, the Technical SAM Associate Consultant is responsible for implementing, engaging, assisting customers in understanding and managing of different SAM Solutions.

The Technical SAM Associate Consultant is also responsible for keeping the Global SAM Team aware of technology changes and what are the best practices for different solutions.

Helping the SAM team execute Software Asset Management engagements within Flexera Software.

  • Small and mid-size project teams
  • Project coordination & collaboration among the team
  • Effectively levering, educating lower skilled personnel in large projects
  • Ensure successful delivery of larger engagements with medium complexity based on best practices

  • Right sizing & customization of non-standardized services
  • Demonstrate leadership for consulting services across Delivery Functions (Plan, Build, Run)
  • Frequently produces content for the service community internally and externally (community, blogs, whitepapers, ...)
  • Possess foundational working knowledge of general principles of IT Industry Standards (ITIL, Six Sigma)
  • Ability to lead engagement with efficient use of resources
  • Drive consultative selling activities within a customer environment
  • Design and implementation of Software Asset Management solutions in customer’s environments
  • Evaluation of SAM processes, procedures and ITIL, ITAM (IT Asset Management)
  • Pre-sales : Consulting customers regarding best SAM service solution
  • Executing SAM projects, roll-out and transfer of a running system to large and complex customers
  • Create documentation and reporting standards for SAM Engagements
  • Analyze and advise large / complex customers on licensing contracts
  • External technical and project coordination with customers and SAM tool providers
  • Support service customization on project that requires non-standard services
  • Advise on global best practice, policies and procedures
  • Business process analysis, create and implement business processes, optimize business processes
  • Assist in the development of the SAM services and strategy
  • Development functional service concepts
  • What we need to see from you

  • Required - Bachelor’s degree or equivalent experience (economy or IT)
  • 3 to 5 years relevant experience
  • Advanced experience with SAM Tool : Flexera is a must.
  • Experience in IT consulting or software sales experience is a plus
  • Advanced knowledge of software and licensing contract terminology
  • Experience in the area of services outsourcing (as customer and / or provider)
  • Advanced understanding of Microsoft’s Software Platform such as Windows Servers, Windows Operation Systems, Database, Desktop / Server Management
  • Understanding of IT environments / infrastructure.
  • Good knowledge of cloud / hybrid envronments and solutions
  • Skills in business process analysis and optimization
  • Strong consultative commercial acumen
  • Advanced licensing and contracts knowledge for key publishers
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