IT Analyst Oracle
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 3 días

Responsibilities

Actively monitor and identify continuous operationalimprovement opportunities in several Oracle-related environments. This includes responding to dashboardwarnings, system / application alerts, and messaging traffic via variousutilities & applications (including Automic / UC4 & Oracle R12 EBS).

Support production environments with global monitoring,problem detection, and deterrence options

Utilize Automic (UC4) Application to monitor and respond toevents with scheduled UC4 processes

Proactively drive down error rates by tracking, validating,& reviewing reports of metrics, activities, anomalies, and operationalprocesses.

Make recommendations and work closely with SystemAutomation, Archive Operations, & Automic (UC4) teams for improving,reconfiguring, or enhancing monitoring systems, alerts, operation procedures,knowledge base, etc.

Quickly identify performance issues or anomalies within alarge Oracle Applications environment

Provide continuous feedback to team leads for frequentanomalies & / or jobs having issues

Apply proven communication, analytical, and problem-solvingskills to help identify, communicate, and seek immediate resolution forrepeated production issues

Interacts with customers & process owners to ensure theyreceive an exceptional level of service

Continually remain aware of and alert on both planned &unplanned maintenance activities

Able and willing to work with and through others in a globalteam & collaborative environment

Participate in weekend and holiday systemmonitoring activities, as required Requirements

Strong presentation, communication, and facilitation skills(both oral and written)

Minimum 3 months of experience in NOC, Customer Service,Help / Service Desk, & / or IT Operations

Minimum 3 months of experience in Oracle Applications EBS(technical or functional)

Minimum 3 months of experience with SQL (PL / SQL a plus)

Experience with the Software Development Life Cycle (SDLC)in Oracle technologies is a plus

Experience with Automic (UC4), Oracle Concurrent Manager, orany Enterprise Scheduler is a plus

Knowledge of Oracle 10g or 11g architecture is a plus

BS with a technical background (MIS, Computer Science, Engineering)

Must be able to work 10am-7pm local time Tuesday-Saturday(Sundays & Mondays off)

Eventually, will rotate with 2 other IT Analysts to workrotating a) Monday-Friday, b) Tuesday-Saturday, and c) Sunday-Thursday days

About Emerson

At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

Join our team and start your journey today.

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