Azure Cloud Support Associate Consultant
SoftwareONE
San Jose, Costa Rica
hace 4 días

The role

As a SoftwareONE Associate Consultant AWS you will provide 24x7 technical support for issues raised by our customers or monitoring systems across a broad scope of

Microsoft Azure resources.

You will be working on customers Azure environments, providing a key level of support to ensure their business remains stable.

Incident or requests will be escalated to you by your Level 1 peers. Using your experience and sound technical knowledge of Azure you will provide solutions to incidents and complete requests.

You might use the Azure portal or drive efficiencies into our services by developing scripts to resolve tickets more quickly.

You will escalate to SoftwareONE Level 3 or direct to Amazon Web Services as required.

No two days will be the same as you document or script your solutions such that Level 1’s can take on more Incidents and Requests.

Your role is pivotal to the success and speed of our Microsoft support service.

You will be part of a dynamic team of skilled Azure colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training allowance.

Your spoken English language skills will be essential in keeping customers informed of progress and dealing with any concerns.

What we need to see from you

4-6 year's experience working on Azure services, including but not limited to :

  • Azure PaaS
  • Ability to create basic scripts in at least one to drive efficiency

  • Powershell
  • Github or other Repository services
  • Intermediate experience working in Operating Systems

    Linux (desirable)

    Intermediate experience working on ticket based systems

  • ServiceNow (Desirable)
  • Desirable Qualifications

  • ITIL Foundation Level certified
  • Microsoft Azure Administrator (AZ-104) + One additional Azure qualification
  • LI-TB1

    What you should really know about us.

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

    This is what makes SoftwareONE successful.

    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

    Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

    Patrick Winter, Founder.

    What we expect from our employees

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

    We are Humble, have a very high degree of Integrity and are simply not interested in politics.

    Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

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