Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers Amazon engages with selling partners who offer their catalogue of products on Amazons’ global e-commerce platforms.
The Selling Partner Support team acts as the primary interface between Amazon, resellers and vendors. We obsess over providing world class support, technical assistance and account management services to our global partners.
We strive to predict the selling partners' needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Selling Partner Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.
In Amazon and Selling Partner Support, we pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.
We give our employees opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication skills, all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible selling partner experience.
The Operations Manager is responsible for the coordination of the operations of a Selling Partner Support contact centre.
This position is focused on the quality and efficiency metrics used to measure the overall operational excellence. Partnering with onsite and remote program managers, this role facilitates the transition of new projects, products, systems and processes from project to operational status.
The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forcasted demand.
Leading teams of managers, supervisors and associates, the Operations Manager’s goal is to deliver the perfect selling partner interaction.
Summary of Responsibilities :
Ideal Candidate Profile
Strong business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices.
They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for excellent service to our Selling Partners.
This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth all while motivating others to meet the daily challenges of an extremely deadline-driven environment.
The ideal candidate will have a strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence.
Strong communication skills as well as a strong technical and analytical aptitude are required.
conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently