Engage and maintain client relationship, determine clients' needs in accordance with project SOW's / SLA's. Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
Define projects / programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Lead to resolve customer escalations with respect to smooth operations. Track and manage project financials and present status to IT executives and Business stakeholders.
Ensuring that SLAs are met, and deliverables are provided on time with high quality and within budget; drive lessons learned.
Lead teams of Administrators and Engineers in handling escalated and complex project issues and coordinating technical delivery across client teams to provide successful resolution.
Lead manage and direct Functional teams while coaching project teams on Waterfall, Agile & Scrum methodologies. Help shape processes that increase efficiencies in accordance with project delivery service levels agreement requirements.
Act as subject matter expert on project deliverables, timetables, risks, and challenges, Coordinate across multiple stakeholder groups and manage end-to-end delivery of the assigned project(s)
3+ years of experience in Project management
Experience with JD Edwards, or similar applications like Microsoft Dynamics
3+ years of relevant experience in Information Technology (data center, server administration, network administration, ops management etc.)
Solid experience in Scrum model
End to End Project Management Experience
Resource planning and scheduling
Good Communication skills
Strong capabilities with Microsoft Office tools
Optional but desired skills and capabilities
At least one certification in PMP / CSM / CAPM / ACP
Graduate in Computer Science, Management Information Systems or a related field
Experience in Waterfall, RUP, Agile, Kanban
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.