Job Description :
This person will not only deliver training as needed but also will assess knowledge among the trainees and communicating results on a regular basis to all the parties involved.
A trainer will be assisting in overseeing all day-to-day efforts of maintaining all SOP’s up to date. May also include Product and client training.
CPlan, coordinate and monitor the flows of all processes as new associates are hired. Trainer will hold meetings with Team Leads and Supervisors on any modification of processes & communicate those accordingly.
Duties and Responsibilities
Provides all standard operation procedure and manual to new hires staff and any tools that may be required to accomplish the training.
Include procedures, processes, product, and client training in classroom .. may use virtual / web.
The new hires will be tested and feedback giving to supervisory staff as well as Senior Management for calibration of class.
The trainer follows up and review new hires performance with the supervisory staff to accomplish learning curves (production & quality).
Evaluates new hires knowledge and understanding and to reinforce any potential weaknesses that might requires additional training.
Works with QA to develop action plans for Outliers.
Assist Training Manager in creating assessments to leverage knowledge among agents.
Requirements and / or Experience :
Outstanding communication skills both written and verbal
English level B2
1+ year of teaching experience
Team Player, Adaptable, Proactive.
Excellent people skills (soft skills)
Excellent interpersonal conflict resolution skills.
Basic MS Office Skills (Excel, Power Point, Word)
Primary Location : CRI-Heredia
Function - Fulfillment / Operations
Schedule : Full time
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